In our day-to-day work schedule we encounter situations, big or small, that shows up as challenges in meeting our goals. In the event of such challenges, we tend to rush for a quick fix solution, which is temporary by nature, and recurs later. There are tools & techniques, e.g. process mapping, 5 whys, cause-and-effect analysis etc. that helps us proactively identifying and solving the root cause thereby preventing the recurrence of the problem.